Ana Marie Calibuso Guran

Empowering law firms and professionals with fast, secure, and empathetic tech support across devices, platforms, and global teams.

About Me

I'm Ana Marie Calibuso Guran, an experienced IT Support Specialist with over a decade in LegalTech and enterprise support roles. I provide high-quality tech assistance for lawyers, business professionals, and executive teams—ensuring seamless collaboration, security, and uptime.

Whether on-site or remote, I bring resilience, warmth, and enterprise-grade know-how to every ticket, system escalation, and user interaction.

Let’s Connect

I’d love to hear from you.

If you're interested in working together or want to learn more about how I support legal and professional teams, feel free to connect below.

🔗 Connect on LinkedIn

(This is the best way to reach me. Full contact details are available upon request or via my CV.)

Skill Set

🌐 Executive & End-User Support

🌐 Technical Troubleshooting & Issue Resolution

🌐 IT Infrastructure & Systems Administration

🌐 Networking & Security

🌐 Service Management & Process Optimisation

🌐 Training & Stakeholder Engagement

🌐 IT Compliance & Asset Management

Tech Stack & Tools

Tools

Education

<aside> <img src="/icons/graduate_gray.svg" alt="/icons/graduate_gray.svg" width="40px" /> Master of Business Administration, Information Systems—Victorian Institute of Technology

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<aside> <img src="/icons/graduate_gray.svg" alt="/icons/graduate_gray.svg" width="40px" /> Bachelor's Degree in Information Technology—Polytechnic University of the Philippines

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Certifications

<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> ITIL Foundation

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Microsoft Certified Professional

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> IELTS C1—General Training

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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Mental Health First Aid Champion - MHFA England

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Services Offered

Services

Work Experience

<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Career Break - Personal Transition Taguig City, Metro Manila, Philippines December 2023 – today

🟢 A purposeful pause taken to support key personal responsibilities while maintaining professional momentum and clarity.

Key Focus Areas:

• Prioritised family wellbeing and managed life transitions with intention
• Continued learning through LegalTech upskilling and IT certification alignment
• Delivered occasional freelance remote support to stay engaged and updated
• Rebranded professional identity through portfolio, resume, and positioning work
• Prepared to re-enter the workforce in a long-term, service-focused IT support role </aside>

<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Senior Technical Support Analyst Top-tier International Law Firm (part of the UK Magic Circle) August 2019 to November 2023 | Dubai, UAE

• Delivered white-glove IT support to 200+ legal professionals, including partners and senior counsel
• Managed AV systems, remote access tools (Citrix, VPN), and firm-wide M365 deployments
• Supported high-stakes legal teams with discretion and technical agility in a fast-paced global environment </aside>

<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> IT Desktop Support Analyst - 2nd Line Global US-based Law Firm specialising in energy and ligitation October 2015 – August 2019 | Dubai, UAE

• Provided L2 support across Windows 10/11, Active Directory, and iManage
• Led device setups, VPN troubleshooting, and internal training initiatives
• Handled legal document security, mobile tech integration, and partner-level support with sensitivity </aside>

<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> IT Support Analyst - 2nd Line UK-headquartered Legal Services Firm with Regional Presence October 2013 – September 2015 | Dubai, UAE

• Supported 100+ users across litigation, corporate, and operations departments
• Managed user onboarding, incident response, and cross-office AV/VC coordination
• Collaborated with UK headquarters on patch management and compliance rollout </aside>